Human Services (P820) IRS Verified DX Registered 990 on File

STEP BY STEP INC

EIN: 23-2053563 · WILKES BARRE, PA 18702-7015 · United States · FY 2023 Data

3 out of 5 57 / 100 Based on 2+ years of filings

Financial strength (30%) 80/100

Reliability (20%) 55/100

Effectiveness (25%) 88/100

Impact (25%) No data yet

Financial data: FY 2023 · Scored 9/13/2026

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Financial Overview — FY 2023

$92.9M

Total Revenue

$90.9M

Total Expenses

$29.9M

Net Assets

1550

Employees

Revenue Sources

Expense Breakdown

Program Expense Ratio 92.1%

Fundraising Efficiency N/A

Operating Reserve 3.95x

Liability-to-Asset 34.4%

Revenue Diversification 98.3%

Executive Compensation $1.9M

Compared with Peers

FY 2023

Compared with 2,996 similar organizations (United States, Human Services, $10M–$100M in expenses), FY 2023.

This organization Middle half of peers (P25–P75) Peer median

Ratio	This org	Peer median	Position (P10 → P90)
Program expense ratio Program expenses / total expenses · higher is better	92.1%	87.4%	P10P90	Top quarter
Admin expense ratio Management and general / total expenses · lower is better	7.9%	11.3%	P10P90	Above median
Fundraising expense ratio Fundraising expenses / total expenses · lower is better	0.0%	0.2%	P10P90	Above median
Operating reserve Months of expenses covered by net assets · higher is better	4.0 mo	6.3 mo	P10P90	Below median
Liabilities to assets Total liabilities / total assets · lower is better	34.4%	34.8%	P10P90	Above median
Revenue concentration Share of revenue from the largest source · lower is better	98.3%	93.0%	P10P90	Bottom quarter
Revenue growth Year over year revenue growth	8.3%	6.5%	P10P90
Expense growth Year over year expense growth	9.9%	8.1%	P10P90
Surplus margin Surplus as a share of revenue	2.2%	1.2%	P10P90

Financial History

Year	Revenue	Expenses	Net Assets	Program %	Staff
2023	$92.9M	$90.9M	$29.9M	92.1%	1550
2022	$85.8M	$82.7M	$27.8M	93.1%	1427
2021	$77.4M	$75.9M	N/A	—	1428

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Organization Details

EIN: 23-2053563
State: PA
City: WILKES BARRE
ZIP: 18702-7015
Classification: P820
Category: Human Services
Rating: 3★
Coverage: A
Last Updated: Aug 2026
Form 990: On File

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CharityAI™ rates charities from 0 to 100 using public filings (IRS Form 990 and the equivalent registries outside the US) together with the information the charity itself provides on DonationX. Ratings are recalculated every quarter, without human bias, and shown as stars.

Four pillars

Financial strength30%

Program expense ratio, fundraising efficiency, operating reserves, liabilities and revenue diversification, compared with similar organizations.

Reliability20%

Standing with the registry, filing history, verification and how complete the profile is.

Effectiveness25%

How much goes to programs and how consistently the organization delivers them.

Impact25%

The outcomes the charity reports on DonationX: people served, cost per service and results.

Stars

★★★★★ 80–100 ★★★★☆ 60–79 ★★★☆☆ 40–59 ★★☆☆☆ 20–39 ★☆☆☆☆ 1–19

A pillar with no data counts as zero. Without impact metrics the score is capped at 59 (three stars): only the charity can supply that data.
The coverage grade (A to D) says how much filing data the score rests on; NONE means there is not enough to rate.
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"Compared with peers" places the charity's key ratios against organizations of the same country, sector and size.

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