Employment (J300) IRS Verified DX Registered 990 on File

SERTOMA STAR SERVICES INC

EIN: 23-7294685 · CHICAGO HTS, IL 60411-2742 · United States · FY 2023 Data

3 out of 5 58 / 100 Based on 2+ years of filings

Financial strength (30%) 80/100

Reliability (20%) 55/100

Effectiveness (25%) 93/100

Impact (25%) No data yet

Financial data: FY 2023 · Scored 9/13/2026

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Mission Statement

New Star’s mission is to provide choices and opportunities for persons with disabilities and their families through a culture of innovation and caring to enrich their lives and maximize their independence.

Financial Overview — FY 2023

$18.5M

Total Revenue

$15.5M

Total Expenses

$14.4M

Net Assets

528

Employees

Revenue Sources

Expense Breakdown

Program Expense Ratio 85.7%

Fundraising Efficiency 218.4%

Operating Reserve 11.16x

Liability-to-Asset 28.0%

Revenue Diversification 92.4%

Executive Compensation $367K

Compared with Peers

FY 2023

Compared with 339 similar organizations (United States, Employment, $10M–$100M in expenses), FY 2023.

This organization Middle half of peers (P25–P75) Peer median

Ratio	This org	Peer median	Position (P10 → P90)
Program expense ratio Program expenses / total expenses · higher is better	85.7%	87.7%	P10P90	Below median
Admin expense ratio Management and general / total expenses · lower is better	12.5%	11.5%	P10P90	Below median
Fundraising expense ratio Fundraising expenses / total expenses · lower is better	1.8%	0.0%	P10P90	Bottom quarter
Fundraising efficiency Fundraising expenses / gross fundraising income · lower is better	218.4%	364.5%	P10P90	Above median
Operating reserve Months of expenses covered by net assets · higher is better	11.2 mo	7.8 mo	P10P90	Above median
Liabilities to assets Total liabilities / total assets · lower is better	28.0%	34.2%	P10P90	Above median
Revenue concentration Share of revenue from the largest source · lower is better	92.4%	92.4%	P10P90	Below median
Revenue growth Year over year revenue growth	15.9%	8.9%	P10P90
Expense growth Year over year expense growth	-0.4%	9.8%	P10P90
Surplus margin Surplus as a share of revenue	16.3%	2.5%	P10P90

Financial History

Year	Revenue	Expenses	Net Assets	Program %	Staff
2023	$18.5M	$15.5M	$14.4M	85.7%	528
2022	$15.9M	$15.5M	$11.1M	82.4%	391
2021	$15.6M	$13.6M	N/A	—	617

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Organization Details

EIN: 23-7294685
State: IL
City: CHICAGO HTS
ZIP: 60411-2742
Classification: J300
Category: Employment
Rating: 3★
Coverage: A
Last Updated: Aug 2026
IRS Ruling Year: 2009
Foundation Code: 15
Form 990: On File

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CharityAI™ rates charities from 0 to 100 using public filings (IRS Form 990 and the equivalent registries outside the US) together with the information the charity itself provides on DonationX. Ratings are recalculated every quarter, without human bias, and shown as stars.

Four pillars

Financial strength30%

Program expense ratio, fundraising efficiency, operating reserves, liabilities and revenue diversification, compared with similar organizations.

Reliability20%

Standing with the registry, filing history, verification and how complete the profile is.

Effectiveness25%

How much goes to programs and how consistently the organization delivers them.

Impact25%

The outcomes the charity reports on DonationX: people served, cost per service and results.

Stars

★★★★★ 80–100 ★★★★☆ 60–79 ★★★☆☆ 40–59 ★★☆☆☆ 20–39 ★☆☆☆☆ 1–19

A pillar with no data counts as zero. Without impact metrics the score is capped at 59 (three stars): only the charity can supply that data.
The coverage grade (A to D) says how much filing data the score rests on; NONE means there is not enough to rate.
An organization that is not in good standing with its registry (for example a revoked tax exemption) is shown as Not rated.
"Compared with peers" places the charity's key ratios against organizations of the same country, sector and size.

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