Mental Health & Crisis Intervention (F400) IRS Verified DX Registered 990 on File

CONTACTLIFELINE INC

EIN: 51-0206092 · WILMINGTON, DE 19809-0525 · United States · FY 2024 Data

3 out of 5 46 / 100 Based on 2+ years of filings

Financial strength (30%) 70/100

Reliability (20%) 50/100

Effectiveness (25%) 60/100

Impact (25%) No data yet

Financial data: FY 2024 · Scored 9/13/2026

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Mission Statement

ContactLifeline's mission is to keep people alive and safe, to help them through crises, and to connect them to relevant community resources.

Financial Overview — FY 2024

$786K

Total Revenue

$741K

Total Expenses

$1.1M

Net Assets

Employees

Revenue Sources

Expense Breakdown

Program Expense Ratio 51.8%

Fundraising Efficiency N/A

Operating Reserve 17.43x

Liability-to-Asset 3.7%

Revenue Diversification 95.2%

Executive Compensation $90K

Compared with Peers

FY 2024

Compared with 2,597 similar organizations (United States, Mental Health & Crisis Intervention, $100K–$1M in expenses), FY 2024.

This organization Middle half of peers (P25–P75) Peer median

Ratio	This org	Peer median	Position (P10 → P90)
Program expense ratio Program expenses / total expenses · higher is better	51.8%	84.9%	P10P90	Bottom quarter
Admin expense ratio Management and general / total expenses · lower is better	48.2%	12.0%	P10P90	Bottom quarter
Fundraising expense ratio Fundraising expenses / total expenses · lower is better	0.0%	0.0%	P10P90	Top quarter
Operating reserve Months of expenses covered by net assets · higher is better	17.4 mo	5.7 mo	P10P90	Top quarter
Liabilities to assets Total liabilities / total assets · lower is better	3.7%	3.9%	P10P90	Above median
Revenue concentration Share of revenue from the largest source · lower is better	95.2%	95.9%	P10P90	Above median
Revenue growth Year over year revenue growth	21.7%	8.2%	P10P90
Expense growth Year over year expense growth	19.1%	10.1%	P10P90
Surplus margin Surplus as a share of revenue	5.7%	2.3%	P10P90

Financial History

Year	Revenue	Expenses	Net Assets	Program %	Staff
2024	$786K	$741K	$1.1M	51.8%	14
2023	$646K	$622K	$944K	53.8%	18
2022	$649K	$645K	$834K	53.5%	20
2021	$640K	$592K	N/A	—	15

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Organization Details

EIN: 51-0206092
State: DE
City: WILMINGTON
ZIP: 19809-0525
Classification: F400
Category: Mental Health & Crisis Intervention
Rating: 3★
Coverage: A
Last Updated: Aug 2026
IRS Ruling Year: 1974
Foundation Code: 15
Form 990: On File

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CharityAI™ rates charities from 0 to 100 using public filings (IRS Form 990 and the equivalent registries outside the US) together with the information the charity itself provides on DonationX. Ratings are recalculated every quarter, without human bias, and shown as stars.

Four pillars

Financial strength30%

Program expense ratio, fundraising efficiency, operating reserves, liabilities and revenue diversification, compared with similar organizations.

Reliability20%

Standing with the registry, filing history, verification and how complete the profile is.

Effectiveness25%

How much goes to programs and how consistently the organization delivers them.

Impact25%

The outcomes the charity reports on DonationX: people served, cost per service and results.

Stars

★★★★★ 80–100 ★★★★☆ 60–79 ★★★☆☆ 40–59 ★★☆☆☆ 20–39 ★☆☆☆☆ 1–19

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The coverage grade (A to D) says how much filing data the score rests on; NONE means there is not enough to rate.
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