Mental Health & Crisis Intervention (F80) 990 on File

I UNDERSTAND LOVE HEALS

EIN: 81-3356821 · GRAND RAPIDS, MI 49546-8626 · United States · FY 2024 Data

3 out of 5 44 / 100 Based on 2+ years of filings

Financial strength (30%) 61/100

Reliability (20%) 50/100

Effectiveness (25%) 61/100

Impact (25%) No data yet

Financial data: FY 2024 · Scored 9/13/2026

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Financial Overview — FY 2024

$605K

Total Revenue

$669K

Total Expenses

$422K

Net Assets

Employees

Revenue Sources

Expense Breakdown

Program Expense Ratio 64.9%

Fundraising Efficiency 446.0%

Operating Reserve 7.57x

Liability-to-Asset 11.6%

Revenue Diversification 95.6%

Executive Compensation $93K

Compared with Peers

FY 2024

Compared with 2,597 similar organizations (United States, Mental Health & Crisis Intervention, $100K–$1M in expenses), FY 2024.

This organization Middle half of peers (P25–P75) Peer median

Ratio	This org	Peer median	Position (P10 → P90)
Program expense ratio Program expenses / total expenses · higher is better	64.9%	84.9%	P10P90	Bottom quarter
Admin expense ratio Management and general / total expenses · lower is better	22.3%	12.0%	P10P90	Bottom quarter
Fundraising expense ratio Fundraising expenses / total expenses · lower is better	12.8%	0.0%	P10P90	Bottom quarter
Fundraising efficiency Fundraising expenses / gross fundraising income · lower is better	446.0%	22.2%	P10P90	Bottom quarter
Operating reserve Months of expenses covered by net assets · higher is better	7.6 mo	5.7 mo	P10P90	Above median
Liabilities to assets Total liabilities / total assets · lower is better	11.6%	3.9%	P10P90	Below median
Revenue concentration Share of revenue from the largest source · lower is better	95.6%	95.9%	P10P90	Above median
Revenue growth Year over year revenue growth	51.3%	8.2%	P10P90
Expense growth Year over year expense growth	166.5%	10.1%	P10P90
Surplus margin Surplus as a share of revenue	-10.6%	2.3%	P10P90

Financial History

Year	Revenue	Expenses	Net Assets	Program %	Staff
2024	$605K	$669K	$422K	64.9%	7
2023	$400K	$251K	$488K	36.7%	2
2022	$267K	$196K	$318K	35.6%	1
2021	$558K	$213K	N/A	—	1

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Organization Details

EIN: 81-3356821
State: MI
City: GRAND RAPIDS
ZIP: 49546-8626
Classification: F80
Category: Mental Health & Crisis Intervention
Rating: 3★
Coverage: A
Last Updated: Aug 2026
Form 990: On File

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CharityAI™ rates charities from 0 to 100 using public filings (IRS Form 990 and the equivalent registries outside the US) together with the information the charity itself provides on DonationX. Ratings are recalculated every quarter, without human bias, and shown as stars.

Four pillars

Financial strength30%

Program expense ratio, fundraising efficiency, operating reserves, liabilities and revenue diversification, compared with similar organizations.

Reliability20%

Standing with the registry, filing history, verification and how complete the profile is.

Effectiveness25%

How much goes to programs and how consistently the organization delivers them.

Impact25%

The outcomes the charity reports on DonationX: people served, cost per service and results.

Stars

★★★★★ 80–100 ★★★★☆ 60–79 ★★★☆☆ 40–59 ★★☆☆☆ 20–39 ★☆☆☆☆ 1–19

A pillar with no data counts as zero. Without impact metrics the score is capped at 59 (three stars): only the charity can supply that data.
The coverage grade (A to D) says how much filing data the score rests on; NONE means there is not enough to rate.
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"Compared with peers" places the charity's key ratios against organizations of the same country, sector and size.

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